Frequently Asked Questions
Find answers to commonly asked questions about our community, leasing process, amenities, resident resources, and more.
General Community Questions
What are your office hours?
Monday, Wednesday, Friday: 9 AM – 6 PM
Tuesday, Thursday: 10 AM – 6 PM
Saturday: 10 AM – 5 PM
Sunday: Closed
Is the community pet friendly?
Yes.
What types of floor plans do you offer?
One and Two Bedroom apartment homes.
Where are you located?
9750 Windwater Dr, Houston, TX 77075.
What makes your community unique?
We offer lake-view apartment homes.
Do you offer furnished units?
No.
Is smoking permitted on the property?
Yes.
Leasing & Application Process
How do I schedule a tour?
You can schedule online or over the phone.
What documents are required to apply?
Identification, paystubs, and bank statements. All documents must be submitted through Verifast.
What are the income or credit requirements?
Income must be at least three times the monthly rent. No specific credit score requirement.
How do I apply?
Applications can be completed online through the website.
Is renters insurance required?
Yes.
How long does the approval process take?
Approval generally takes 48–72 hours depending on how quickly required documents are submitted.
Do you offer short-term leases?
Yes.
Do you run background and credit checks?
Yes.
Pricing, Fees & Deposits
How much is the security deposit?
Deposits start at $1,000 depending on screening results. We also offer a deposit alternative program through Jetty.
Which utilities are included in rent?
No utilities are included in the base rent. Additional charges are outlined in the TMLP.
What utilities am I responsible for?
Water and sewer are allocated and paid through the leasing office. Electricity, cable, and internet are arranged through providers of your choice.
When is rent due and what payment methods are accepted?
Rent is due on the 1st of each month with a grace period until 11:59 PM on the 4th. Payments can be made through the resident portal using debit card, credit card, or ACH.
Move-In & Lease Terms
What lease terms do you offer?
We offer lease terms ranging from 1 to 15 months.
What is required on move-in day?
Electricity confirmation, signed lease, prorated rent payment, deposits paid or Jetty confirmation, demographics information, vehicle information, pet screening, and renters insurance.
Do you allow subletting or lease transfers?
No.
What is your move-out policy?
A 60-day notice to vacate is required.
Amenities & Lifestyle
What amenities do you offer?
Resort-style pool with fountain and beach entrance, fitness center, BBQ grills, dog park, business center, lake, and package concierge.
Are amenities open 24/7?
The fitness center is open 24 hours.
Can residents reserve amenity spaces for private events?
No.
Is Wi-Fi available in common areas?
Yes.
Do you offer a guest suite for visitors?
No.
Is parking available onsite?
Yes.
Do you offer EV charging stations?
No.
Is bike storage available?
No.
How does package delivery work?
All packages are delivered to the package room.
Are there resident events or community activities?
Yes.
Guests
How do residents reserve the guest suite, and what is the nightly rate?
N/A
Is guest parking available?
Yes, along the back wall.
How do guests access the community?
Residents provide access through the controlled-access gates.
Accessibility
Is the building accessible for individuals with disabilities?
Yes.
Are amenities and common areas accessible?
Yes.
Do you offer accessible parking spaces?
Yes.
Pets
Do you allow pets?
Yes.
Are there any breed restrictions?
Yes,Pit Bull Terriers, Staffordshire Terriers, Doberman Pinschers, Presa Canarios, Alaskan Malamutes, Rottweilers, Chows, Akitas, and Wolf Hybrids.
How many pets are allowed?
Maximum of two pets per apartment.
Are service animals permitted?
Yes, with approved pet screening.
Do you have pet amenities?
Dog park.
Is there a pet deposit or pet rent?
$250 non-refundable pet fee per pet and $15 monthly pet rent per pet.
Neighborhood
What neighborhood is the property located in?
Southbelt-Ellington.
What shops, restaurants, and grocery stores are nearby?
HEB, Walmart, Marshalls, Sonic, Chick-fil-A, and many others.
What schools is the property zoned to?
ILTexas Elementary & Middle, Thomas Hancock Elementary, Jessup Elementary, Morris Middle School, Beverly Hills Intermediate, and South Houston High School.
What universities are nearby?
San Jacinto College South & Central Campus, University of Houston, and University of Houston-Clear Lake.
How close is the nearest public transit stop?
Approximately 0.4 miles away, about a 9-minute walk.
Resident Resources
How do I pay my rent?
Through the resident portal.
How do I renew my lease?
Online through the resident portal or by contacting the leasing office.
How do I submit a maintenance request?
Online through the resident portal or by calling the leasing office.
Is there an online portal for residents?
Yes.
Do residents receive partner perks or discounts?
Yes, through Bilt Rewards.
Do you offer services for remote workers?
No.